Terms and conditions of use

NEW ROCK wants to transmit its clients the maximum confidence, ensuring strict compliance with the regulations of consumers and users.
Therefore, it presents here the General Contracting Conditions that will regulate commercial transactions between NEW ROCK and its users:

Purpose and scope

The user declares to know, at the moment of the order, the particular conditions of sale indicated on the screen (name, price, weight, quantity, details of the products, etc.) and expressly accepts them without reservation. The execution of the order and its confirmation by the user makes it a customer and implies the full and complete acceptance of the particular conditions of sale, only applicable to the order, as well as the acceptance of the rest of the legal documents published both on the web and Conditions of use.

Product sheet and information supplied

The information displayed on the web is accurate and without typographical errors. In the event that at any moment an error of this type occurs, at any time outside the will of NEW ROCK, it will proceed immediately to its correction.
The pictures that illustrate the products are provided for guidance only. The texts that accompany these photographs are the reproduction of information contained in the packaging and the technical characteristics. The differences between the photographs and the products can only be minimal, being able to be the cause of the graphical resolution of the screen from where to accede to the web, and do not affect the essential characteristics of the products.

Use of images and graphic material
It is prohibited the use of images and graphic material for any purpose (not only commercial or advertising) without the authorization of New Rock Shoes S.L.

Languages ​​for the acquisition of products

Purchases made by customers will be understood as being linked to the language selected by them, and there is no possibility of celebrating the purchase of products in a language other than Spanish or English.


All prices are indicated by default in euros, and other currencies can be selected at the top of the web portal. The price indicated for both products and transport costs does not includes taxesx and any other type of tax regulations that affects the transaction. Taxes will be calculated at the end of checkout process. Customs tariffs of countries outside the European Economic Union are not included. The price invoiced to the customer is the price indicated in the order confirmation sent by NEW ROCK.

Additional price for phone / email orders: orders that are not made through the website will have a surcharge of 40€ for handling.

Order confirmation and product availability

The customer makes the order by clicking on the tab "add to cart." The order is added to a total that collects all items confirmed by the customer by clicking on the button illustrated by a shopping cart in the menu bar.
All products indicate their level of availability on the web as well as the time of supply or manufacturing:
Now: indicates that there are sufficient units of the product in the selected size.
Stock Low: indicates that there are few units of the product in the selected size.
Pre Order: indicates that the product must be manufactured because we do not have availability in our warehouses
Without Stock: indicates that we do not have available units. In this case, the indicative date of when it can be acquired will be shown.
NEW ROCK reserves the possibility of not confirming an order for reasons such as the supply of products, a problem related to the order received, an abnormal order or a foreseeable problem regarding the delivery. Regardless of the foregoing, NEW ROCK will inform the customer of such circumstances in the shortest time possible, offering an alternative solution whenever possible.

Shipping terms and rates:

The client will choose the place of reception of the merchandise at the time of placing the order, without there being, in principle, territorial limitation for it.
Delivery times will vary depending on the availability criteria described in the previous point and depending on the address to which the shipment will be made:
Domestic shipments and Europe: Will be made in 48 hours when there is stock available. Otherwise, the delivery period will be indicated within the description of the product.
International shipments: It will be made between 3 to 5 business days from the order confirmation.
NEW ROCK will not be responsible for any delays caused by causes beyond its control or, for example, by way of example, force majeure, sinister, transport strike that delays, prevents or causes the supply to suffer an incident.
If several products have been requested at the same time, NEW ROCK may deliver on different dates the different items that make up the shopping cart, depending on the availability of each one.

Shipping costs:

Regarding the shipping costs, depending on the modality chosen and the place of delivery will be shown individually and clearly differentiated from the price of the product.

Reception of the products

Upon receiving the products, the customer agrees to sign the receipt form presented by the person making the delivery, which may include all the observations it deems necessary.
By signing the receipt form, the client acknowledges having received the number of packages indicated therein. If the customer observes damaged products or lack of products, he must make a claim by e-mail to newrock [a] newrock.com within a maximum period of 24 hours.
NEW ROCK will inform the client through any appropriate means and the same day that the event takes place so that he can cancel his orders freely by replying by mail or e-mail once the event has been notified.

Payment conditions

To formalize the purchase, the user can use any of the payment methods that are offered in each case when placing the order.

Requested information

All the data provided during the commercial transaction will be part of the NEW ROCK SHOES, SL files in order to manage the purchase process and send you commercial information about our services.
Please, check our privacy policy to know all the information treatments that we carry out in NEW ROCK.
In any case, you may exercise the rights of access, rectification, cancellation and opposition, attaching a photocopy of your ID at the email address newrock [a] newrock.com.


The client will benefit from the legal guarantee of 2 years on the products sold.
All our products are designed and manufactured with the greatest possible care. However, the guarantee will not be valid if failures or damages occur due to improper use, lack of maintenance or care contrary to our maintenance instructions.
The buyer should consult the instructions and the appropriate recommendations found in the mode of employment provided with each product.

Right of withdrawal

Any customer has the right to withdraw from this contract within a period of 14 days without the need for justification.
The withdrawal period will expire 14 days from the day the customer or a third party indicated by the customer, other than the carrier, acquires the material possession of the goods.
On the other hand, certain products for reasons of health protection or hygiene can not be returned. In this case, this circumstance will be indicated to the consumer.
In those cases where the right of withdrawal is allowed, the customer must bear the costs of shipping the merchandise, and must return, in addition to the product itself, its original packaging together with all accessories and original documentation.
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise of the right of withdrawal be sent before the withdrawal period expires and use the form found in the following link and send it by email to newrock [a] newrock.com

Reimbursement of the amounts paid.

The refund, in appropriate cases, will be made through the means of payment used for the purchase.
The price to return is the one originally included in the order. Once the correct status of the returned product has been verified, NEW ROCK will proceed to refund the amount within a maximum period of 30 days from the date of withdrawal or termination of the contract.

Change of size or return of product.

For the change of size, you must use our size-change pickup service and for the return of the product the size-return pickup service. These and other services are available in the "SERVICES" section of the main menu or making a search with the word "pickup".
The CUSTOM MADE articles, by their very nature as a product manufactured expressly for the customer, can not be accepted for return, and are subject to
to the decision of New Rock Shoes to carry out this procedure.

Applicable legislation. Submission to fueros.

When placing the order, the client admits the purchase to be made under Spanish legislation, so these General Conditions are governed by Spanish law and therefore for any interpretive or litigious issues that may arise, Spanish legislation will apply.
When the buyer is a consumer in accordance with Spanish law and has its domicile outside of Spain, both parties, waiving their own jurisdiction, if another corresponds, agree to submit any dispute regarding the purchase of NEW ROCK products to Arbitration of Consumption of the OCU (Organization of Consumers and Users).

When the buying party is a consumer and has its domicile within Spanish territory, both parties, waiving their own jurisdiction, if another corresponds to them, agree to submit any dispute related to the purchase of NEW ROCK products, to the Courts and Tribunals of the domicile of the buyer (consumer).

When the buying party is not a consumer, regardless of where it has its domicile, both parties, waiving their own jurisdiction, if another corresponds to them, agree to submit any dispute regarding the purchase of NEW ROCK products, to the Courts and Tribunals that correspond to the address of the seller.

For legal purposes, and despite the fact that NEW ROCK does not admit to submitting to this, we remind customers that the European Commission has created an extrajudicial online dispute resolution platform that is available at the following link, http: // ec .europa.eu / consumers / odr /.
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