Shipping

Shipping Conditions

At newrock.com, we have several shipping options, although shipments are always made through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery period, the amount of the purchase and the weight of the shipment.

For purchases over €150 destined for  Spain and countries belonging to the European Union, shipping costs are free. Keep in mind that for the delivery times to be met, you must place the order before the cut-off time.

After this cut-off time, the order will be processed the next day, since we cannot deliver it to the transport company. Keep in mind that the cut-off time depends on the selected transport. Orders paid by transfer will not be effective until we receive the amount of the transfer in our checking account. Through the rest of the payment methods, the order will begin to be prepared immediately. If the order is urgent, we recommend not using bank transfer as a payment method. Whenever you place an order on newrock.com we will inform you by email when we have shipped. In addition, we will supervise the delivery and we will contact you if there is any problem. That is why we ask that you provide us with a telephone number in the order process.

Delivery time and day

Keep in mind that transport companies only work from Monday to Friday. They do not deliver on Saturdays or Sundays or holidays. In addition, when we give you delivery dates, we do not take into account whether it is a local or regional holiday in the place of destination; we only consider the national and local holidays of origin. We cannot guarantee a delivery time. The transport companies will be able to make the delivery throughout the agreed day before 19:00. However, an approximate schedule that the company will try to meet may be indicated, but it is not obligated. In case you are not located, the transport company will try a second delivery agreed with you. If after the second attempt they do not locate you, you must go to pick up the order at the transport company's facilities. Orders NOT delivered If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for the shipping costs will not be refunded, having to pay other shipping costs for the reshipment of the merchandise.

Responsibility in terms and carrier

In exceptional cases, we reserve the right to modify the transport company with which we will send the package, but always maintaining transit times. The responsibility of newrock.com is limited in cases of force majeure (strikes, adverse weather events that prevent normal traffic by land, sea or air,...). In these cases, the orders will be delivered as soon as possible, and the deadlines indicated above will not apply.

Registration and your account in New Rock

In the purchase process we offer you the possibility of joining newrock.com by registering and creating an account. By registering your identification and shipping data you will be able to speed up the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, being able to create several, modify them, delete them or enter new ones.

Shipping costs
Regarding shipping costs, depending on the method chosen and the place of delivery, they will be shown individually and clearly differentiated from the price of the product.

Reception of the products
Upon receiving the products, the customer agrees to sign the receipt sheet presented by the person making the delivery, in which he may include all the observations he deems necessary. By signing the receipt sheet, the client acknowledges having received the number of packages indicated therein. If the customer observes damaged products or the lack of products, he must make a claim by e-mail to newrock [a] newrock.com within a maximum period of 24 hours.

NEW ROCK will inform the customer through any appropriate means and on the same day that said event occurs so that he can freely cancel his orders by replying by post or e-mail once the event has been notified.

Payment conditions
To formalize the purchase, the user may use any of the payment methods that are offered in each case when placing the order.

Requested information
All the data provided during the commercial transaction will form part of the files of NEW ROCK SHOES, SL in order to manage the purchase process and send you commercial information about our services.

Please, consult our privacy policy to know all the information treatments that we carry out in NEW ROCK. In any case, you can exercise your rights of access, rectification, cancellation and opposition, attaching a photocopy of your ID to the electronic address newrock [a] newrock.com. Warranty The customer will benefit from the 2-year legal guarantee on the products sold.

All of our products are designed and manufactured with the greatest possible care. However, the guarantee will not be valid if faults or damage occur due to improper use, lack of maintenance or care contrary to our maintenance instructions. The purchaser should refer to the appropriate instructions and recommendations found in the directions for use provided with each product. Right of withdrawal Any client has the right to withdraw from this contract within a period of 14 days without the need for justification. The withdrawal period will expire 14 days from the day the customer or a third party indicated by the customer, other than the carrier, acquires material possession of the goods.
On the other hand, certain products for reasons of health protection or hygiene cannot be returned. In this case, such circumstance will be indicated to the consumer. In those cases in which the right of withdrawal is allowed, the customer must bear the costs of shipping the merchandise and must return, in addition to the product itself, its original packaging together with all accessories and original documentation. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of the right of withdrawal is sent before the withdrawal period expires and use the form found in the following link and send it by email to newrock [a] newrock.com Reimbursement of amounts paid The refund, where appropriate, will be made through the means of payment used for the purchase. The price to be returned is the one that originally appeared in the order. Once the correct condition of the returned product has been verified, NEW ROCK will proceed to reimburse the amount within a maximum period of 30 days from the date of withdrawal or termination of the contract. Change of size or return of product To change the size, you must use our pickup size-change service and to return the product, the pickup size-return service.

These and other services are available in the "SERVICES" section of the main menu. CUSTOM MADE items, due to their very nature as a product manufactured expressly for the customer, cannot be returned, and are subject to to the decision of New Rock Shoes to carry out said procedure. Applicable legislation. Submission to fueros When placing the order, the customer admits submitting the purchase to be made to Spanish law, so these General Conditions are governed by Spanish law and therefore for any interpretative or litigious questions that may arise, Spanish law will apply. When the purchasing party is a consumer in accordance with Spanish law and is domiciled outside Spanish territory, both parties, renouncing their own jurisdiction, if another corresponds to them, agree to submit any dispute relating to the purchase of NEW ROCK products to Arbitration. of Consumption of the OCU (Organization of Consumers and Users). When the purchasing party is a consumer and has its domicile within Spanish territory, both parties,